ChamikaOshan

Cloud & Systems Engineer- L2

Kerner Norland • Vollzeit

Apr 2026 - Present • 6 mos

At Kerner Norland, responsible for providing managed IT services to over 30 local and international companies, supporting Microsoft 365, Intune, Azure, Active Directory,Exchange, Entra ID, and VoIP platforms including 3CX, 8x8, and Microsoft Teams Phone. Experienced in troubleshooting infrastructure, network, server, and cloud-related issues, managing endpoint security through Check Point solutions, and utilizing HaloPSA and NinjaOne for service management and monitoring. Provides technical guidance and escalation support to L1 engineers while ensuring efficient and reliable IT service delivery.

Systems Engineer

Tech One Global Ltd • Vollzeit

Mar 2024 - Apr 2026 • 2 yrs 1 mo

At Tech One Global, an Enterprise Microsoft partner specializing in providing infrastructure solutions and support through SLA-driven services, I serve as part of the Unified Endpoint Management team provide L2,L3 support.Included products like Intune,SCCM,SCSM,SCOM,DPM .My role involves delivering technical support and troubleshooting for Windows Server environments, ensuring compliance with SLA standards, and participating in implementation projects. I am responsible for maintaining the health of client environments, both physical and cloud based, by conducting regular server health checks and implementing best practices. My key responsibilities include: • Troubleshooting technical issues related to Windows Server environments. (Remote/Onsite) • Ensure over 90% compliance of customer servers and end-user devices by automating patching through ADR. • Conducting server health checks for AD, WSUS, Exchange, FS, CA, SCCM, Linux web servers, Barracuda and Sophos on a weekly and quarterly basis. Implementing and resolving findings from health check recommendations. • Providing on-call customer support for technical issues. Conduct training sessions for customers on Microsoft products. • Involved in projects related to device management.(AD/ Intune/ SCCM/Sophos etc..)

Associate System support

AXIENTA • Vollzeit

Feb 2023 - Mar 2024 • 1 yr 1 mo

Axienta is a software company that provides SFA & POS software solutions. In my role in system engineering, I played a pivotal role in ensuring the platform's efficiency and scalability. My primary tasks are, Configuration, operation, and maintenance of Oracle Cloud VM, and Azure VM to maintain 3tier application. • SFA, POS Software application deployment, support & troubleshooting issues.(Used IIS , SQL Server) • Skilled in work routers, access points, and switches. Experienced in fixing PC issues and resolving network issues. Able to troubleshoot both hardware and software problems effectively.