
Oriantyl Fenly
Haitian Creole Translator Voice Over and Transcription
Kompetenzen

Meine Dienstleistungen


Arbeitserfahrung
Digital Agent
Digicel Group • Teilzeit
Dec 2022 - Present • 3 yrs 10 mos
Digicel | Customer Experience, Sales, Retention & Digital Support December 2022 – Present - Digicel FWI – Customer Care (December 2022–2023): Assisted customers across the French West Indies through phone calls, handling inquiries, resolving service issues, and providing accurate information. - Digicel FWI – Sales & Retention (2023–August 2024): Transitioned to sales and customer retention, promoting relevant products and services, addressing cancellation concerns, and identifying opportunities to retain customers. - Digicel Jamaica – Digital Customer Support (September 2024–Present): Expanded into live chat and email support, managing customer inquiries, troubleshooting service issues, and providing timely, professional responses. - Multilingual Communication: Leveraged proficiency in Haitian Creole, English, French, and Spanish to communicate effectively with diverse customers. - Customer Experience & Quality: Focused on customer satisfaction, effective problem-solving, clear communication, and maintaining high service standards across communication channels.