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Jephitha N
@onejotham
Technical writer for SaaS knowledge base, user guides, FAQs pages, B2B How tos
Kenia
Englisch
Über mich
Hi, I am Jephitha, a technical writer with over 4 years of experience writing help center, knowledge base, and customer support content for SaaS businesses. I write detailed user manuals and step-by-step-guides for SaaS and mobile apps.
I have worked with reputable businesses to write new documentation and revamp their existing documentation. Every time, my managers were impressed by my ability to write clear, concise, and helpful documentation.
Hire me if you are looking for help documentation that can effectively reduce your customer support calls, tickets, and emails.
Cheers!
Kompetenzen
Jephitha N
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Technische Texte
I will write clear saas user guides and help center articles
Technische Texte
I will convert customer support tickets into help center articles
Portfolio
Arbeitserfahrung
Lead product writer
Harri • Freiberufler
Aug 2023 - Oct 2024 • 1 yr 2 mos
- Worked as the lead product writer for Harri’s Talent Acquisition service. - Brought over 200 legacy documentation articles up to date with industry standards, reflecting Harri’s voice and tone, increasing user engagement, resolving, and reducing customer support requests. - Wrote user-centric help documentation for new features, improving the information architecture of the help desk, and making articles easily searchable. - Used content analytics and feedback to identify improvements needed to existing documentation, enhancing customer satisfaction. - Developed strong working relationships with stakeholders, cross-collaborating across teams. - Contributed to the product writing style guide that is in use across the marketing department. - Participated in stakeholder meetings to discuss proposed product features and to understand important steps for technical instructions.
Technical writer
GonnaOrder • Freiberufler
Dec 2020 - Jul 2023 • 2 yrs 7 mos
- Created 150+ unique help center articles and blogs. - Updated over 100+ legacy continually to ensure that are in line with latest product changes. - Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content. - Carefully documented technical product features for education of newly registered customers. - Organized material to research and complete writing tasks. - Proofread and edited copy, email newsletter, and social media content written by colleagues to correct spelling, punctuation and grammar. - Wrote and implemented writing guidelines for all customer guides. - Observed in-progress feature development and testing to identify and understand important steps for technical instructions.
