o
omi_slavov

Tihomir S

@omi_slavov

Customer Operations and Compliance Specialist

Bulgarien
Bulgarisch, Englisch, Niederländisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
I am a Customer Operations and Compliance professional with over 6 years of experience in multilingual international environments. I specialize in Customer Support, Escalation Management, Quality Assurance, and Enhanced Due Diligence (EDD). I am fluent in English and Dutch with a proven ability to investigate complex cases and improve operational processes.... Mehr lesen

Kompetenzen

o
omi_slavov
Tihomir S
offline • 

Meine Dienstleistungen

Softwaretests
I will evaluate your ai response output
Ab10 $ / ProjektWeitere Details
Kundensupport
I will provide customer support services
Ab15 $ / ProjektWeitere Details

Arbeitserfahrung

Sutherland

Software Applications Specialist

Sutherland • Vollzeit

Mar 2022 - Present • 4 yrs 8 mos

Managed complex customer cases and operational inquiries in a multilingual environment. Resolved high-priority escalations while maintaining customer satisfaction and SLA compliance. Supported quality assurance initiatives through case reviews and performance monitoring. Supported QA activities for an AI translation tool, identifying defects and validating content. Assisted on-boarding and training new employees on processes and systems.

Accenture

Insurance Policy Administrator

Accenture • Vollzeit

Jan 2021 - Jan 2022 • 1 yr

Administered insurance products offered by the company. Performed various service duties for customers and updated current and new policies to customers. Ensured accurate data management and policy maintenance within the insurance sector.