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Oksana S
@oksana_somar
Graphic designer
Ukraine
Ukrainisch, Englisch
Über mich
I am a dedicated Graphic Designer driven by the belief that great design is more than just aesthetics. With a professional background, I help brands and individuals translate complex ideas into striking, functional visual identities. While my primary focus and passion lie in the world of Graphic Design, my approach is informed by over four years of experience in Customer Support and 1,5 years in professional teaching. These years were not just "previous jobs"—they were the ultimate training ground for understanding human psychology.
Kompetenzen
Oksana S
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Poster- & Plakat Design
I will create posters in different styles
Speisekarten-Design
I will make a custom menu design
Portfolio
Arbeitserfahrung
Customer Support Agent
JatApp
Dec 2024 - Present • 1 yr 5 mos
- Efficiently handling user inquiries in Zendesk (Chat, email) - Monitoring and responding to reviews on the App Store/Google Play Store; - Handling billing inquiries (Cancel/Refund); - Participation in setting up support processes together with the team.
Customer Care Expert
Wix
Jul 2024 - Nov 2024 • 4 mos
- Get to know each user’s business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses; - Help them solve problems while exposing additional ways they can achieve their goals and succeed online; - Analyse user behaviour, content suitability and relevance
Customer Support Representative
WOW24/7
Sep 2021 - Jul 2024 • 2 yrs 10 mos
- Order-related issues such as pre- / post-sales support; shipping and tracking; cancellations & returns; payments & refunds; - Usability issues such as problems with log-in, navigation, add /remove features, and modification of notifications; - Troubleshooting: refund issues; debt collection
