NAINU SINGH
Advanced Excel Expert MIS Dashboard Specialist
Kompetenzen
Meine Dienstleistungen


Portfolio
Arbeitserfahrung
Project Supervisor Operations & Reporting
Information Technology Institute (ITI) • Vollzeit
Jan 2014 - Present • 12 yrs 10 mos
"Supervising full-cycle non-voice backend data logging and live tracking networks with absolute accuracy. Managing end-to-end extraction and creation of daily, weekly, and monthly MIS operational dashboards. Leading, scheduling, and managing a team of 15+ backend database operators to ensure 100% SLA compliance."
Supervisor (PHED Call Centre Project)
Infosys • Vollzeit
Dec 2009 - Jan 2014 • 4 yrs 1 mo
"Managed infrastructure operations tracking and resolved critical backend data gaps. Supervised operator attendance frameworks and administered strict data compliance logs to minimize data exposure risks and protect service SLAs."
Customer Care Executive
Vodafone Idea • Vollzeit
Sep 2007 - Nov 2009 • 2 yrs 2 mos
Azure Knowledge Corporation — Ahmedabad, Gujarat Telecom Data Support: Resolved core client discrepancies, managed account provisioning data, and preserved high service-tier performance benchmarks for a premier global telecom provider. CRM Workflow Management: Inputted and audited records inside the enterprise CRM portal, complying fully with multinational operational guidelines.