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nomercy2010

Abhishek K

@nomercy2010

ORM Social listening, Brand Voice

Indien
Englisch, Hindi
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
Hi, I’m Abhishek — a content writer with 2 years of experience who helps businesses and brands create SEO-friendly blog posts, website copy, and engaging content that connects with readers. I focus on clarity, storytelling, and structure to ensure your message stands out. I’m reliable, deadline-driven, and open to revisions until you’re fully satisfied. Let’s build something great together!... Mehr lesen

Kompetenzen

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nomercy2010
Abhishek K
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Informative und lehrreiche Artikel
I will write SEO optimized blog posts that rank on google
Ab5 $ / ProjektWeitere Details
Beratung
I will monitor and manage your brands online reputation on social media
Ab15 $ / ProjektWeitere Details

Arbeitserfahrung

Xiaomi

Online Reputation Managment

Xiaomi • Vollzeit

May 2023 - Present • 3 yrs 1 mo

• Managed end-to-end customer interactions across social media platforms, ensuring timely and empathetic responses aligned with brand tone. • Handled queries related to order delivery, returns, refunds, and product concerns while maintaining high customer satisfaction. • Actively monitored customer conversations and identified recurring issues, sharing insights with internal teams (logistics, operations) to improve processes. • Collaborated with cross-functional teams to resolve escalations and ensure seamless customer experience. Maintained response quality and reduced turnaround time, contributing to improved engagement