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Juan mena
@nomad1802
IT Support Specialist Windows and WordPress
Kolumbien
Spanisch
Über mich
Hi! I’m Juan, an IT Support Specialist from Colombia. I have professional experience troubleshooting Windows, hardware, software and user issues. I’ve worked with ticket management, computer maintenance, printers, basic networks and remote support. I also have experience with WordPress, WooCommerce, VPS, CyberPanel, DNS and databases. I focus on understanding problems, finding practical solutions and communicating clearly with clients.
Kompetenzen
Juan mena
offline •
Meine Dienstleistungen
Technischer Support
I will provide remote technical support for windows PC
Arbeitserfahrung
other
Vollzeit • 3 yrs 1 mo
Administrator / IT Support
Jul 2025 - Present • 1 yr 3 mos
Provided technical support to internal users and customers, troubleshooting hardware, Windows systems, applications and technology services. Maintained approximately 10 computers and handled software and hardware configuration. Worked with WordPress, WooCommerce, VPS, CyberPanel, DNS and databases. Researched technical solutions and provided user support to resolve day-to-day technology issues.
CLINICA SAN RAFAEL
Feb 2025 - Jun 2026 • 1 yr 4 mos
Provided technical support to users and handled approximately 15–20 requests per day through a ticketing system. Troubleshot hardware, software and Windows issues, configured applications and drivers, supported printers and performed basic network troubleshooting.
Android Development Intern
Jul 2024 - Jan 2025 • 6 mos
Developed Android applications using Kotlin, XML and MVVM architecture. Worked with REST APIs using Retrofit and OkHttp, as well as ViewModel, LiveData, Room, Coroutines and Hilt. Used Git and GitHub for version control and collaborative development. Participated in implementing features and solving technical issues.
