Nofal M

Transport Coordinator

Dec 2025 - Present • 10 mos

Centralized management and monitoring of vehicles and driver activities via GPS systems as part of intelligent transport management. Ensured execution of orders, adherence to approved routes, and driver presence at designated locations and service points on schedule. Promptly detected unauthorized vehicle movements, route deviations, and unscheduled stops, taking immediate corrective measures. Coordinated with driver team leaders and garage managers; prepared regular reports on faulty or damaged vehicles, drivers on leave/rest, and incidents during service operations. Provided comprehensive coordination of vehicles, drivers, and logistics operations to maintain uninterrupted service delivery

Call Center Operational Specialist

Jan 2025 - Dec 2025 • 11 mos

Received, analyzed, and processed incoming night-shift orders, assigning appropriate tow trucks according to order requirements. Managed end-to-end service delivery with real-time operational monitoring of execution progress. Supervised tow truck drivers, coordinating routes, assignments, and tasks. Handled orders for passenger cars, light cargo, and heavy machinery; calculated rates and allocated appropriate vehicles. Took full operational responsibility for managing emergencies, incidents, and operational bottlenecks during night shifts. Kept department managers and key stakeholders informed on issue resolution and operational progress.

Call Center Specialist

Nov 2024 - Jan 2025 • 2 mos

Answered incoming hotline calls promptly and clarified customer service requirements. Calculated exact service fees based on vehicle type and location, presenting transparent pricing to customers. Monitored active and scheduled orders to ensure coordinated and timely completion. Maintained regular communication with key clients, following up on feedback and offering additional services. Logged order registrations and execution details accurately into the internal system