
Nicole SR
Content Writer SEO Blogs and Copywriting
Kompetenzen

Meine Dienstleistungen


Portfolio
Arbeitserfahrung
Administrative and Executive Assistant
Academia Horizonte • Teilzeit
Jul 2023 - Jul 2026 • 3 yrs
- Provided direct administrative support to Management, assisting with the coordination and management of institutional processes. - Handled customer service through phone calls, email, and WhatsApp Business messaging, providing follow-up and timely support. - Coordinated groups, meetings, academic materials, and logistics activities related to academy classes and events. - Conducted market research, customer satisfaction studies, competitor analysis, and information gathering through surveys and questionnaires. - Analyzed data and prepared executive reports using tools such as Microsoft Excel and Power BI to support decision-making. - Managed databases, inventories, cash control, billing, institutional procedures, and operational controls of the organization.
Mentors' Team Leader & Coordinator
Mentory Online • Teilzeit
Sep 2023 - Jul 2026 • 2 yrs 10 mos
- 2023, Joined IntegraTEC as a mentor for a group of first-year students, providing support to newly admitted Business Administration students as they adapted to university life. - 2024, Promoted to Team Lead and assigned five mentors under my supervision. I visited classes, published announcements, recruited, trained, interviewed, organized, and provided support to both new and current mentors. - 2025, Promoted to Mentor Coordinator. I managed three Team Leaders under my supervision, providing guidance and feedback. I planned and organized events and meetings to strengthen first-year students' learning experience. I innovated by creating the institution’s first Instagram account for the San José campus, developed a Discord server to support students, and created the campus virtual tour video. These initiatives positively impacted the project, allowing us to reach, increase, and support our student population when we relocated due to Costa Rica's “Golden Leap” initiative.
Executive Assistant
Universidad Nacional de Colombia • Teilzeit
Feb 2025 - Dec 2025 • 10 mos
- Prepared procedures manuals, flowcharts, and related forms. - Conducted interviews for MS Teams projects to gather information and analyze data. - Maintained records of activities and work logs. - Assisted in drafting and editing official directives and communications. - Hybrid work arrangement, performing duties both on-site and remotely according to departmental needs.