Neha S

Subject Matter Expert

Teleperformance • Vollzeit

Mar 2026 - Present • 6 mos

Act as a primary Subject Matter Expert (SME), delivering deep domain knowledge and guidance to cross-functional teams to resolve complex operational and technical inquiries. Perform quality assurance reviews and detailed evaluations to ensure team outputs strictly align with client specifications and project benchmarks. Develop, update, and maintain comprehensive training documentation, best-practice guides, and standard operating procedures (SOPs). Mentor and onboard team members, providing targeted coaching to improve overall performance, accuracy, and operational efficiency. Collaborate directly with stakeholders to analyze performance metrics, identify workflow bottlenecks, and implement continuous process improvements.

Security Delivery Associate

Accenture • Vollzeit

Aug 2023 - Jul 2026 • 2 yrs 11 mos

Security Operations Support: Monitor security systems, analyze threat alerts, and assist with primary incident triage and response workflows. Compliance & Audit Prep: Assist teams in adhering to industry standards (e.g., ISO 27001, SOC 2, NIST) and compile documentation for client security audits. Vulnerability Management: Run routine vulnerability scans, track remediation efforts with dev/ops teams, and ensure patches are applied on schedule. Client Reporting: Draft regular security posture reports, tracking SLAs, security metrics, and risk logs for internal stakeholders and external clients. Access & Identity Management: Review and process access requests, maintaining strict principles of least privilege across client environments.