n
nehal_67

Nehal Shah

@nehal_67
5,0(1)

Success is achieved through hard work

Pakistan
Englisch, Urdu
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
As a seasoned professional, I offer expertise in SaaS Support Systems & AI Automation, Customer Support, Web Design, SEO, and Knowledge Base Development. Whether you're a startup or builder, I help transform your ideas into precise, user-friendly, and visually compelling designs—ensuring success online and on paper.... Mehr lesen

Kompetenzen

n
nehal_67
Nehal Shah
offline • 

Meine Dienstleistungen

Customer Success
I will build a professional saas help center and knowledge base
5,0(1)
Ab200 $ / ProjektWeitere Details
Kundensupport
I will provide professional customer support services
Ab20 $ / ProjektWeitere Details

Portfolio

Arbeitserfahrung

Disrupt_Weekly

Customer Support Operations Specialist

Disrupt Weekly • Vollzeit

Nov 2017 - Present • 8 yrs 8 mos

Customer Support Operations & Documentation Specialist with experience in SaaS support systems, knowledge base development, workflow optimization, and customer experience improvement. Worked across multiple products including VPN services, SaaS platforms, and customer support ecosystems. Experienced in managing support workflows, creating SOP documentation, handling escalations, onboarding support agents, improving knowledge management systems, and optimizing ticket resolution processes. Skilled in Zendesk, Intercom, BetterDocs, help center architecture, AI support automation, customer support operations, and scalable documentation systems.

1 Bewertungen
5,0

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Zusammensetzung der Bewertung
  • Kommunikation
    5
  • Qualität der Lieferung
    5
  • Preis-Leistungs-Verhältnis der Lieferung
    5
1–1 von 1 Bewertungen
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    D

    destothedaa

    US

    Vereinigte Staaten

    5

    Nehal provided superb customer service and care to make sure the final product is what I wanted. He got on a zoom call with me immediately to understand the concept I was looking for and provided many examples to help me decide on other details. If I want to make some tweaks or adjustments in the near...

    100 $-200 $

    Preis

    7 Tagen

    Dauer

    gig

    Customer Success

    Hilfreich?
    Ja
    Nein