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Stephen N
@ndiritu_mugo
Network and Cloud Support Engineer Cisco Meraki Fortinet Azure
Kenia
Englisch
Über mich
I help small businesses and IT teams troubleshoot, document, and improve Cisco, Meraki, Fortinet, and Azure networks. I investigate connectivity problems, review monitoring alerts, analyze network issues, create clear network diagrams, and provide practical step by step recommendations. I have over two years of experience in network operations and infrastructure monitoring, supporting clients across East Africa. My certifications include Cisco Enterprise Core, Cisco Meraki, Microsoft Azure Fundamentals, Sophos, Fortinet, and ITIL. I communicate clearly and protect client information.
Kompetenzen
Stephen N
offline •
Meine Dienstleistungen
Technischer Support
I will provide remote IT support and network troubleshooting
KI-Implementierung und -Bereitstellung
I will set up ai tools, custom prompts, and automated workflows for your business
Portfolio
Arbeitserfahrung
Network Engineer
NTT DATA • Vollzeit
Mar 2021 - Present • 5 yrs 6 mos
Provide technical support for network operations and infrastructure monitoring across East Africa. Troubleshoot and escalate incidents involving Cisco, Cisco Meraki, Fortinet, Azure, and related infrastructure. Monitor network health, investigate alerts, document incidents, communicate with internal and wholesale clients, and provide clear updates and resolution guidance. Work collaboratively with technical teams while following ITIL-based support processes.
