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nazim_shaikh_

Nazim S

@nazim_shaikh_

Senior Quality Analyst

Indien
Hindi, Englisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
I am a dedicated professional looking for a challenging job with a rapidly growing organization. I have extensive experience as a Senior Associate in insurance claims, a Senior Quality Analyst in BPS solutions, and a Senior Customer Service Executive. I specialize in claims resolution, quality auditing, and customer retention.... Mehr lesen

Kompetenzen

n
nazim_shaikh_
Nazim S
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Kopieren und Einfügen
I will do the work in best manner it can be done
Ab25 $ / ProjektWeitere Details

Arbeitserfahrung

Tech_Mahindra

Senior customer service executive

Tech Mahindra • Vollzeit

Dec 2019 - Aug 2023 • 3 yrs 8 mos

Worked on retention and outbound processes for mobile network providers. Handled calls to resolve concerns and prevent service cancellations. Promoted and sold new connections, upgrades, and handsets. Achieved sales targets while maintaining high customer satisfaction and addressing complaints regarding tariff plans and usage history.