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Nataly B
@natalybaskakova
Operations and Process Improvement Specialist
Philippinen
Englisch, Französisch
Über mich
I help businesses improve operations, customer support, and internal processes.
My experience spans process improvement, SOP documentation, customer support operations, employee onboarding, team management, and market entry across Canada, Australia, and Southeast Asia.
I turn fragmented processes into clear workflows, SOPs, checklists, onboarding systems, and practical improvement plans. I also audit customer support operations, identify bottlenecks, and develop actionable recommendations.
I bring structured thinking, clear communication, and professional business writing in English.
Kompetenzen
Nataly B
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Business-Effizienz & -Automatisierungen
I will create clear sops, process documentation and workflows for your business
Beratung
I will audit your customer support operations and create an improvement plan
Arbeitserfahrung
Journalistic Editor & Content Manager
ZS • Teilzeit
Aug 2025 - Present • 1 yr 2 mos
Write, edit, and structure clear, engaging business content while maintaining a consistent brand voice. Manage content quality, accuracy, tone, and editorial standards across materials. Apply strong written communication and analytical skills to transform complex information into clear, professional content.
Branch Director
STEP IT Academy Azerbaijan • Vollzeit
Jun 2024 - Nov 2025 • 1 yr 5 mos
Led the launch and operations of the Academy's first Philippine branch, managing the full business cycle from market entry and legal setup to recruitment, team management, customer operations, budgeting, and operational profitability. Built processes and workflows, coordinated cross-functional activities, and adapted business standards to the local market.
Head of Operations
Bloomex Canada • Vollzeit
Feb 2022 - Aug 2023 • 1 yr 6 mos
Led a department with responsibility for team management, strategic planning, project coordination, operational performance, and continuous improvement. Managed workflows, monitored performance, coordinated projects, and supported process optimization to improve service quality and business efficiency.
