n
nataliaandrade1

Yenifer A

@nataliaandrade1

Bilingual Customer Service Agent Virtual Assistant

Spanien
Spanisch, Englisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
I am a bilingual customer service agent with experience in call centers providing support via phone, chat, and email. I specialize in resolving incidents and meeting quality KPIs while utilizing tools like Excel, Canva, and WhatsApp Business. I am a responsible and organized professional with a background in nursing and direct patient care.... Mehr lesen

Kompetenzen

n
nataliaandrade1
Yenifer A
offline • 

Meine Dienstleistungen

Messaging & E-Mail-Versand
I will be your spanish english customer support assistant
Ab10 $ / ProjektWeitere Details

Portfolio

Arbeitserfahrung

Teleperformance

Bilingual Call Center Agent

Teleperformance • Vollzeit

Jun 2025 - Jan 2026 • 7 mos

Provided customer service via phone, chat, and email in both English and Spanish. Managed incident resolution, handled technical support cases, and consistently met quality objectives and key performance indicators (KPIs).