
Mubashir Ali
Level 1
"All time favorite"
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8 $
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Arbeitserfahrung
Email & Chat support
Now - Now • Freiberufler
Jan 2025 - Present • 1 yr 4 mos
Handled high-volume customer email support with a strong focus on customer satisfaction, quick resolution, and brand voice consistency. Managed inquiries related to orders, refunds, product details, and technical issues. Achievements: Maintained 95%+ customer satisfaction (CSAT) Reduced average response time by 40% through workflow optimization Successfully handled 3000+ customer queries/month Increased repeat customer rate by providing excellent support experience Recognized for clear communication and problem-solving skills Improved email templates, reducing handling time and boosting productivity
49 Bewertungen
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Zusammensetzung der Bewertung
- Kommunikation
- Qualität der Lieferung
- Preis-Leistungs-Verhältnis der Lieferung
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topejordan

Vereinigte Staaten
Antwort des Freelancers
jaimetaich

Vereinigte Staaten
Antwort des Freelancers
daxdunn721
Wiederkehrender Kunde

Vereinigte Staaten
We got a full understanding of what is required
willbladt2025

Vereinigte Staaten
It was really a positive experience working with this partner. We talked ahead of time to help get him familiarized with the goals of the calls and the content of the program. He provided great advice about call strategy and we were able to modify the script to capture his recommendations. He completed...

sanchezhan

Vereinigte Staaten
Antwort des Freelancers

