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Mu'alim N
@mualimnur
Search Operation Quality Assurance
Indonesien
Indonesisch, Englisch
Über mich
I am a Search Operations Quality Assurance professional with a track record of success at TikTok and Shopee. I specialize in developing training programs, performing root cause analysis, and leading process improvements to enhance data quality and operational efficiency. I am passionate about translating data insights into actionable strategies.
Kompetenzen
Mu'alim N
offline •
Meine Dienstleistungen
Datenlabeling & -annotation
I will do ai data annotation, labeling, and quality assurance
Arbeitserfahrung
AI Data Service and Operation - Search Operation Quality Assurance, Model Data - ID
TikTok • Vollzeit
Aug 2022 - Present • 3 yrs 11 mos
Conduct rigorous inspections of labeled data to ensure high-quality standards and timely delivery. Localize labeling guidelines and lead training sessions for team alignment. Perform root cause analysis (RCA) on performance data to drive continuous improvement. Partner with R&D and Product Management teams to improve data quality and support product excellence.
Operations Analyst
Shopee • Vollzeit
Oct 2021 - May 2022 • 7 mos
Conducted outbound calls and interviews to assess customer satisfaction for SPayLater users. Traced user history to enhance contactability and engagement. Analyzed customer satisfaction data for users with outstanding limits to support the collections team. Developed strategic plans and forecasts based on monthly analysis of customer behavior data.
