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Mpho K.
@mpho_kholopane
Südafrika
Englisch, Sesotho, Zulu
Über mich
Looking for a voice that connects, captivates, and sells?
I’m Mpho, a versatile South African voice artist with 10+ years in customer service, sales, coaching, and storytelling. My voice brings warmth, clarity, and credibility to your project — whether it’s an ad, audiobook, guided meditation, podcast intro, or character narration.
🎧 What I offer:
- Commercial voiceovers (radio, YouTube, Instagram, etc.)
- Audiobook narration (fiction or non-fiction)
african voiceover
male voice over
south african accent
audiobook narration
commercial voice over
podcast intro voice
voice over meditation
Kompetenzen
Mpho K.
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Voiceover
I will voice your advert, story and podcast professionally
Portfolio
Arbeitserfahrung
Account Advisor
Verizon • Vollzeit
Jul 2024 - May 2025 • 10 mos
Delivering customer support, account management, and sales solutions in a high-performance telecom environment. Assisted Verizon customers with account management, billing inquiries, technical support coordination, and service-related concerns. Managed inbound customer interactions while maintaining strong customer satisfaction and professional communication standards. Identified customer needs and supported upselling opportunities through product recommendations, service upgrades, and account solutions. Strengthened problem-solving, negotiation, multitasking, and customer relationship management skills in a target-driven environment.
Account Management & Customer Care specialist
Xfinity • Vollzeit
Feb 2023 - Jul 2024 • 1 yr 5 mos
Managing customer accounts, improving client satisfaction, and supporting revenue growth. Assisted customers with account management, billing support, service inquiries, and issue resolution within a fast-paced customer care environment. Managed high-volume inbound interactions while maintaining customer satisfaction and delivering professional communication. Supported upselling initiatives by identifying customer needs and recommending relevant products and service upgrades. Strengthened problem-solving, multitasking, and customer relationship management skills while working with performance metrics and service KPI's.
Retentions Specialist
CCI • Vollzeit
Sep 2021 - Nov 2022 • 1 yr 2 mos
My main mission was retaining customers and protecting recurring revenue. I specialized in high-pressure retention calls, using active listening, objection handling, and customer support techniques to resolve escalations and improve contract renewals. Managed high-volume inbound and outbound interactions within a target-driven environment focused on customer satisfaction and revenue retention. Strengthened communication, negotiation, and de-escalation skills while working with performance metrics and retention KPI's.
