
Zack M.
Project Manager, Agile Delivery, Research Consultant, Professional Strategist
Kompetenzen

Meine Dienstleistungen


Arbeitserfahrung
Project manager / scrum master
UK Civil service
Jan 2024 - Present • 2 yrs 4 mos
- Leading two concurrent digital projects (web and mobile) to improve claimant support and streamline user journeys - Facilitating Scrum ceremonies, backlog refinement with product owners, and delivery reporting to steering committee - Managing vendor RFI/RFP processes, contracts, UAT, go-live planning, and stakeholder training - Tracking progress and risks using Smartsheet and delivery metrics; ensuring privacy and security compliance
Transport for London
3 yrs 6 mos
Agile Delivery Lead/Manager
Nov 2021 - Jan 2023 • 1 yr 2 mos
- Led delivery of ticket validation and fraud detection capabilities using a hybrid Agile/Waterfall approach - Managed roadmap, milestones, dependencies, stakeholder alignment, and legal/compliance requirements - Oversaw UAT and system validation; provided steering committee updates on delivery status and risks
Scrum Master
Jul 2019 - Nov 2021 • 2 yrs 4 mos
Facilitated Scrum ceremonies (daily stand-ups, sprint planning, reviews, and retrospectives) to ensure efficient delivery and adherence to Agile principles. Collaborated with Product Owners to maintain and prioritize product backlogs, ensuring alignment with business objectives and timely delivery of sprint goals. Removed team impediments, promoted collaboration, and coached teams on Agile best practices to enhance productivity and self-organization. Monitored progress, tracked velocity, and reported on key performance indicators (KPIs).