Mohan

Senior Manager Business Operations

Bankbazaar.com • Vollzeit

Apr 2015 - Present • 11 yrs 1 mo

Proficient in best practices, market trends, and regulatory requirements of banking operations, with insightful management experience in directing and improving operations through effective employee motivation strategies and strong policy enforcement. Possess thorough knowledge of the processes and operations of Personal Loans, Gold Loans, Home Loans, and Credit Cards. Resourceful in both front-end and back-end operations, with a proven track record of coordinating and monitoring activities across various departments. Demonstrate strong leadership qualities and a dedicated aptitude for problem-solving to streamline operations, reduce costs, and enhance organizational efficiency. Highly committed and hardworking, consistently maintaining high standards in service and product delivery, while also serving as a diligent trainer and mentor with exceptional management abilities and a results-driven approach.

Senior Operations Manager

GNSA Infotech Ltd. • Vollzeit

Aug 2013 - Apr 2015 • 1 yr 8 mos

Was deputed at Citibank, #2, Club House Road, Chennai – 600 002, in the Procurement Department, handling roles and responsibilities in e-Sourcing. Key responsibilities included floating RFx and monitoring e-Auctions on the Citi portal, obtaining necessary approvals from the Procurement Head for project creation in the e-Sourcing system, and coordinating with service providers to obtain proposals through the portal. Also responsible for organizing meetings between service providers, business units, and sourcing managers, preparing bid recaps, calculating savings or cost avoidance, and recommending selected vendors for empanelment. Additionally, managed vendor-related issues concerning supplies and payments for common vendors.

Senior Manager Operations

SHELTERS Citibank • Vollzeit

Oct 1997 - Aug 2013 • 15 yrs 10 mos

Responsible for the preparation of all portfolio reports, Basel reports, and compliance reports submitted to RBI, including publishing Portfolio Quality Reports, Portfolio Credit Information inputs, Delinquency Reports (30+ and 90+), Basel Reports, RBI reports on NPA, CIBIL submission reports, Throughput Analysis, Early Warning Reports, tracking of PDD (Post Disbursal Deferrals), renewals of accounts, deviation caps, insurance renewals, and ROC filings. Additionally handled credit appraisal of Personal Loans and portfolio retail assets, including underwriting of unsecured clean loans for salaried, professional, and self-employed segments; scrutinizing application forms, KYC documents, and income proofs; determining customer eligibility based on income; conducting personal discussions to assess fund requirements and repayment intent; tracking deviation caps; and resolving cases related to non-starters and delinquencies.