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Muhammad N
@mnasir2025
IT Expert
Saudi-Arabien
Englisch, Urdu
Über mich
I'm a professional IT Support Officer I'm doing software installation service, wedding card service, I'm
doing professional image editing services like: Photo Background Removal, White Background, Transparent background, Shadow making, Bulk images processing, resizing for your web stores, Neck-Joint and many more related Photoshop editing.
Kompetenzen
Muhammad N
offline •
Meine Dienstleistungen
Einladungs-Design
I will do a unique wedding invitation card design and videos
Website-Builder-Design
I will create a free hosting blog with unique website design,
Portfolio
Arbeitserfahrung
Executive IT Network and System Support Engineer
Outfitters • Vollzeit
Jan 2025 - Present • 1 yr 7 mos
Provided executive-level IT support to senior management, ensuring minimal downtime and rapid issue resolution. • Achieved a 98% first-call resolution rate for hardware, software, and connectivity issues. • Managed and supported laptops, mobile devices, video conferencing systems, and executive workstations. • Reduced average ticket resolution time by 30% through proactive troubleshooting and process improvements. • Coordinated executive meetings by ensuring seamless operation of Microsoft Teams, Zoom, and conference room technology. • Implemented security best practices, including multi-factor authentication and device encryption, improving data protection. • Successfully supported VIP users during critical business events with zero technology-related disruptions. • Maintained high customer satisfaction ratings through professional communication and timely support. • Assisted with hardware refresh projects, migrating executive users to new devices with minimal business impact. • Created and maintained IT support documentation and knowledge base articles to improve team efficiency.
