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Minahil Nadeem
@minahil_nadeem9
Business Development Manager
Pakistan
Englisch, Urdu
Über mich
Business Development Manager at Avensa LTD with professional experience in customer support, lead generation, taxi dispatch support, and digital marketing for UK & US campaigns.
Experienced in handling Taxi & Airport Transfer, MVA, RTA, Solar, and ECO4 projects. Skilled in customer communication, team management, appointment setting, and operational support.
Currently also working as an HR Manager and have experience leading customer support teams to ensure professional service and client satisfaction.
Kompetenzen
Minahil Nadeem
offline •
Meine Dienstleistungen
Kundensupport
I will provide customer support lead generation digital marketing
Arbeitserfahrung
Team Lead
Touchstone Communications
May 2022 - Dec 2023 • 1 yr 7 mos
ed and managed a team of customer support agents, ensuring high-quality service delivery across calls, emails, and chats. Trained, coached, and mentored team members to improve performance, communication skills, and customer handling. Handled escalations and resolved complex or aggressive customer issues effectively. Monitored team KPIs and ensured targets and performance metrics were consistently achieved. Prepared daily and weekly reports to track progress and identify areas for improvement. Coordinated with management and clients to ensure smooth campaign operations. Conducted regular team meetings and participated in client meetings to provide updates and maintain alignment. Ensured workflow efficiency and maintained a positive team environment to meet business goals.
