Miguel L

Head of Compliance

May 2023 - Present • 3 yrs 5 mos

- Appointed Company MLRO and DPO, leading Compliance, AML/CTF, Responsible Gaming, data protection, sanctions, and regulatory governance; - Directed the end-to-end Compliance function, implementing risk-based frameworks, policies, controls, and monitoring processes aligned with multi-jurisdictional regulatory requirements; - Successfully led the renewal of the Portuguese gambling licence and supported licensing initiatives in Brazil and the Netherlands; - Experience across Portugal (SRIJ), Netherlands (KSA), and Brazil regulated markets, acting as primary contact for regulators, audits, inspections, and reporting obligations; - Oversaw AML/CTF and Responsible Gaming programmes, including risk assessments, transaction monitoring, SAR/STR reporting, customer protection measures, and policy development; - Built and mentored Compliance, Anti-Fraud, and Legal teams while driving automation and process improvements that improved transaction monitoring efficiency by 80%; - Achieved 100% on-time regulatory reporting submissions and delivered compliance training across 5 departments; - Partnered with senior leadership on strategic risk decisions, product launches, and market expansion initiatives.

Legal, Compliance and Risk&Fraud Team Leader

Mar 2018 - May 2023 • 5 yrs 2 mos

- Managed daily operations of the Anti-Fraud, Legal & Compliance teams, ensuring consistent delivery of risk mitigation and regulatory requirements; - Implemented robust fraud prevention processes (transaction monitoring, behavioural analytics, device fingerprinting, KYC/EDD); - Led case investigations into complex fraud patterns, bonus abuse, account takeovers, and suspicious betting activity; - Delivered legal support on contracts, T&Cs, marketing materials, and policy documentation; - Ensured operational alignment with AML/CTF obligations, Responsible Gaming standards, and internal policies; - Coordinated training programmes to upskill staff on fraud detection, AML, RG, and compliance procedures; - Acted as escalation point for high-risk cases and liaised with PSPs, banks, and stakeholders to resolve issues promptly.