
Miguel Leonardo
Professional Vapi Ai Specialist and Voice agent expert
Kompetenzen

Meine Dienstleistungen


Arbeitserfahrung
Voice Automation Engineer | Vapi AI Conversational Systems Developer
Synapse Voice Technologies • Freiberufler
May 2024 - Aug 2024 • 3 mos
Job History and Responsibilities Designed and implemented AI voice automation systems using Vapi AI to streamline customer communication and call operations. Developed intelligent voice agents capable of handling inbound and outbound conversations, including customer inquiries, lead qualification, and appointment scheduling. Integrated advanced speech recognition and text-to-speech technologies to enable natural and responsive voice interactions. Built custom conversational flows and dialogue logic to ensure accurate responses and improved user engagement. Connected AI voice agents with business systems such as CRMs, booking platforms, and API-based services to automate business workflows. Deployed AI-powered phone assistants and IVR systems to manage high call volumes efficiently. Optimized voice automation systems to improve call handling efficiency, response speed, and conversation accuracy. Provided technical support and maintenance for voice automation platforms used across multiple industries. Key Achievements Successfully implemented AI voice automation systems capable of managing large-scale customer interactions. Delivered custom conversational AI solutions that helped businesses automate customer support and sales communication. Reduced manual workload for businesses by deploying automated voice assistants for scheduling, inquiries, and lead capture. Improved voice interaction quality through refined conversational design and AI response optimization. Contributed to scalable automation systems that enhanced business communication efficiency and operational productivity.