m
micheal_assist

Faisal

@micheal_assist

Customer Support QA Specialist Excel Canva Expert

Pakistan
Englisch, Urdu
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
Detail-oriented Customer Support Specialist, Chat QA Auditor, and Data Analyst experienced in error tracking, quality assurance, and operational reporting. With a 70 WPM typing speed, I deliver fast, accurate support while ensuring strict QA compliance. I also build clear Excel/Sheets reports and design visual assets using Canva. Core Services: • Live Chat & Email Customer Support • QA Auditing & Error Tracking • Excel & Google Sheets Data Entry/Reporting • Custom Graphic Design via Canva • Fast & Accurate Data Processing (70 WPM) Let’s connect and optimize your operations!... Mehr lesen

Kompetenzen

m
micheal_assist
Faisal
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Kundensupport
I will provide customer support, live chat, and data entry
Ab5 $ / ProjektWeitere Details
Kundensupport
I will be your ecommerce live chat and email support specialist
Ab5 $ / ProjektWeitere Details

Portfolio

Arbeitserfahrung

IT_Services Hub

Customer Support Specialist / Quality Assurance Representative

IT Services Hub • Vollzeit

Jun 2024 - Sep 2026 • 2 yrs 3 mos

Handled direct customer care inquiries, delivering clear, prompt, and high-quality responses. Monitored agent performance and conducted daily Quality Control (QC) tracking to identify and log operational errors. Developed custom spreadsheets and Google Apps Script tools to track agent error rates, summarize key metrics, and support coaching sessions. Identified common workflow mistakes and provided feedback to improve service quality and team efficiency.