Michael M
IT Support Specialist, Help Desk and Network Troubleshooting
Kompetenzen
Meine Dienstleistungen

Arbeitserfahrung
Senior Automation Specialist I& Al Developer | Web Scraping I& Custom Scripts
Automation Solutions • Freiberufler
May 2026 - Present • 5 mos
Successfully automated a critical data extraction workflow, reducing processing time by eighty-five percent and eliminating manual input errors. By developing a custom JavaScript solution, 1 transformed a tedious daily task into a seamless, automated process, directly improving operational efficiency.
Remote Help Desk & Technical Support Technician
Freelance • Freiberufler
Jan 2025 - Present • 1 yr 9 mos
Provided remote help desk assistance, hardware and software troubleshooting, and network configuration (WiFi, routers, 4G/5G systems). Assisted users with PC optimization, mobile device setup, and fast resolution of daily technical issues.