Melissa L

Fractional Operations Manager

Contractor • Freiberufler

Jan 2017 - Present • 9 yrs 7 mos

Responsible for the daily operations of a psychiatry practice with offices in 2 states, while developing and documenting new standard operating procedures for each department of the company Implemented a more efficient patient intake, onboarding, and billing system to minimize the time employees spend updating the electronic medical record system, handling patient insurance verifications, and processing billing. The new system increased patient payment collection by 70% and reduced billing errors by 50% Created a new process for new hire onboarding and training that decreased the amount of idle time new hires had in between tasks during the training period. New SOPs include the use of a task management tool, a communication management guide, patient intake tracker, and a password management system Developed an action plan for marketing the company’s services and optimized digital marketing platforms on LinkedIn, YouTube, and Instagram to stimulate lead generation and establish the founder as a thought leader Organized international travel plans for a 20-person group community service project to 2 cities in Nigeria who provided mental health first aid training to medical students