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MelissaEksteen
@melissa_eksteen
Senior Travel and Aviation Expert GDS Specialist
Südafrika
Englisch, Afrikaans
Über mich
I'm a highly experienced travel and aviation specialist with over 17 years in the tourism and airline industry. I specialize in managing complex travel arrangements, resolving escalations, and delivering seamless customer experiences.
My expertise includes working with major GDS systems (Amadeus & Galileo), handling ticketing, fare rules, amendments, refunds, and crisis situations with precision and efficiency.
I built a reputation for reliability, problem-solving, and operational excellence. Whether you need help with bookings, itinerary planning, or resolving complicated travel issues.
Kompetenzen
MelissaEksteen
offline •
Arbeitserfahrung
Aviation Executive
Travel Counsellors • Vollzeit
Aug 2023 - Nov 2025 • 2 yrs 3 mos
Provided corporate and leisure travel support including ticketing, fare rules, amendments, refunds, bookings, and GDS processes. Handled escalated customer complaints, liaised with airlines, supported internal committees, and ensured operational accuracy. Key Achievement: Recognised for reliability, resolving end-to-end travel queries, and reducing operational losses
Travelstart
Vollzeit • 5 yrs 4 mos
Customer Relations Consultant
Apr 2019 - Jul 2022 • 3 yrs 3 mos
Managed CGSO and legal complaints, investigated complex disputes, and communicated across multiple digital platforms. Improved client satisfaction through personalised problem resolution and structured follow-up processes.
Corporate Travel Manager
Apr 2017 - May 2019 • 2 yrs 1 mo
Managed corporate accounts, supplier relationships, compliance, and emergency travel support. Ensured smooth company-wide travel operations and consistently high client satisfaction. Key Achievement: Successfully managed 15–20 major corporate accounts within the first year.
