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Matthew C
@mattcunningham3
Senior ICT Mentor
Großbritannien
Englisch
Über mich
I am a confident and capable professional with experience in a variety of areas. I possess an outstanding skillset featuring strong communication, organisational, exceptional coaching and mentoring skills. I am capable of dealing with any issues that may arise in a calm and effective way.
Kompetenzen
Matthew C
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Lebenslauf schreiben
I will write a professional CV that gets you interviews
Anschreiben
I will write and structure your cover letter to highlight your strengths and experience
Portfolio
Arbeitserfahrung
Quality Assurance Manager
SSE Airtricity
Sep 2015 - Nov 2019 • 4 yrs 2 mos
Responsible for examining and analysing the unique business concerns of the department and creating relevant business reports based on this. Correlate sales, agent performance and KPI data into manageable reports to forecast business priorities. Mentor, coach, and train new staff members in a range of policies and procedures and provide feedback. Monitored and evaluated customer interactions to ensure compliance with regulatory standards, company policies, and customer service best practices. Maintained and analysed QA reports, identified trends, and collaborated with team leaders and trainers to implement process improvements.
