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Fiverr Pro
Deutsch
$
USD
Maryann
@marykelyn
Level 2
Virtual Assistant and Customer Support
Nigeria
Englisch
Über mich
I help Ecommerce business and remote teams deliver real-time support that keeps customers loyal and revenue flowing.
For the past 4 years, I’ve handled everything from chat/email queues and order issues to Klarna disputes, warranty claims, and pre-sale questions, while keeping communication clear, and on-brand. I work independently, respond quickly, and take full ownership so your team can focus on growth.
What I’m great at:
Customer Care that feels human: Empathetic, solution-first replies that de-escalate tense moments and turn unhappy users into fans.
Let’s connect today.
Kompetenzen
Maryann
10 $/Stunde
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Allgemeine Unterstützung
I will provide virtual assistant for admin support
Kundensupport
I will provide customer service, customer support for your business
Möchtest du auf Stundenbasis arbeiten?
Erzähle Maryann, was du brauchst.
10 $
/
StundePortfolio
Arbeitserfahrung
Technical Customer Support
Credit Veterans • Freiberufler
Dec 2024 - Jan 2026 • 1 yr 1 mo
• Walk clients through reading credit reports across all three bureaus; explain score differences (model/timing), and set expectations (30–45-day bureau response windows). • Guide clients through IdentityIQ/SmartCredit setup and monthly refresh; capture PDFs/screenshots with current report dates to support disputes. • Collect and verify dispute documentation (photo ID, proof of address, settlement letters); ensure secure handling and accurate association with the client record. • Initiate/support address corrections and personal-info updates; request removal of obsolete/incorrect addresses to reduce mixed-file risks. • Handle payment questions, failed renewals, and plan changes; coordinate with billing to prevent service gaps and keep clients informed.
29 Bewertungen
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Zusammensetzung der Bewertung
- Kommunikation
- Qualität der Lieferung
- Preis-Leistungs-Verhältnis der Lieferung
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londoner6
Wiederkehrender Kunde
Irland
Hilfreich?
londoner6
Wiederkehrender Kunde
Irland
Maryann delivered above expectations was a pleasure to work with highly recommend and will work with her again. Sharon
Hilfreich?
creativeatty
Wiederkehrender Kunde
Vereinigte Staaten
Excellent to work with, would definitely rehire. Great attention to detail.
Hilfreich?
stanbuz
Vereinigte Staaten
Hilfreich?
connytwomey
Vereinigte Staaten
Maryann understood the assignment well and delivered results quickly.
Hilfreich?
