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Martin P
@martinjcpereira
Customer Service and Back Office Professional
Portugal
Spanisch, Portugiesisch
Über mich
I am a Customer Service and Back Office professional with experience in high-demand environments and multi-channel support. I specialize in incident management, document validation, and administrative processes for financial and retail sectors. I stand out for my assertive communication, empathy, and ability to maintain quality under pressure.
Kompetenzen
Martin P
offline •
Meine Dienstleistungen
Allgemeine Unterstützung
I will provide professional spanish customer service
Allgemeine Unterstützung
I will do back office, data entry, excel and administrative tasks
Arbeitserfahrung
Konecta
Vollzeit • 3 yrs 2 mos
Customer Service Advisor / Back Office - Getnet
Aug 2023 - Mar 2026 • 2 yrs 7 mos
Provided multi-channel customer support via phone, email, and chat for Getnet and Santander Portugal. Managed incidents, claims, and order tracking while ensuring high quality standards. Responsible for document analysis, validation, and updating CRM systems. Coordinated between front and back office to resolve complex financial and security-related cases while meeting strict KPIs.
Automotive Credit Services - Back Office
Mar 2023 - Jul 2023 • 4 mos
Managed administrative processes for automotive financing, including document validation and contract formalization. Analyzed and reviewed processes to ensure compliance with legal and regulatory requirements. Coordinated with commercial and operational teams to ensure correct application processing and incident resolution, focusing on detail and deadline management.
Customer Service / Call Center - Toys"R"Us Project
Oct 2022 - Jan 2023 • 3 mos
Delivered customer support via phone, email, and chat regarding products, orders, deliveries, and returns for both physical and e-commerce stores. Resolved incidents and claims during high-demand periods. Utilized CRM and internal logistics platforms to maintain service quality and meet established performance indicators.
