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Marjorie L
@marj_liwan
Customer Support Specialist
Philippinen
Englisch, Tagalog
Über mich
I am a customer support and account management professional with over 10 years of experience in BPO and remote roles. I specialize in serving US-based customers via phone, email, and chat, with a strong background in frontline service, sales, and senior operations management. I am skilled in resolving complex issues, ticket management, and building SOPs.
Kompetenzen
Marjorie L
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Kundensupport
I will be your customer support agent for email, live chat and tickets
Customer Success
I will be your customer success and account manager for client onboarding
Arbeitserfahrung
Sales Representative
VXI Global Solutions • Vollzeit
Jul 2017 - Aug 2019 • 2 yrs 1 mo
Identified customer needs and recommended AT&T and DirecTV products and services. Successfully closed sales and upsold services while maintaining high standards of customer care. Built and maintained strong customer relationships to encourage repeat business and loyalty.
Customer Service Representative
iQor • Vollzeit
Jan 2014 - Jun 2017 • 3 yrs 5 mos
Provided frontline phone support for AT&T customers regarding billing, account management, and service concerns. Focused on first-contact resolution and de-escalating upset customers. Accurately documented all interactions within the account management system.
