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Deutsch
$
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Manuel Valdez
@manuelvd01
Data Analyst
Dominikanische Republik
Englisch, Spanisch
Über mich
I am an Industrial Engineering student focused on process optimization and data-driven decision-making. I combine engineering principles with analytical tools to improve efficiency and operational performance.
My technical skills include Microsoft Excel, SQL, Power BI, and Python for data analysis and reporting, along with foundational knowledge in Machine Learning and statistical analysis.
I also apply Lean Management and Six Sigma methodologies to identify inefficiencies and implement continuous improvement strategies, particularly within operations and supply chain environments.
Kompetenzen
Manuel Valdez
offline •
Meine Dienstleistungen
Datenbereinigung
I will clean, deduplicate and transform your messy excel or CSV data for analysis
Portfolio
Arbeitserfahrung
Operational Supervisor
Teleperformance • Vollzeit
Jan 2023 - Present • 3 yrs 5 mos
An Operational Supervisor at Teleperformance is responsible for leading a team of customer service or sales agents and ensuring daily operations meet performance targets and client expectations. The role involves monitoring key performance indicators such as AHT, CSAT, quality scores, adherence, and attendance, while providing coaching and feedback to improve individual and team results. An operational supervisor also handles escalations, enforces company and client policies, analyzes performance reports, and develops action plans to close gaps. Additionally, the position requires strong communication skills to report results to upper management and maintain alignment between frontline agents and organizational goals, ensuring productivity, compliance, and continuous improvement.
