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manibansal5

Mani B

@manibansal5

HRIS, Payroll Specialist, Technical Support Consultant

Australien
Englisch, Hindi
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
Dual-expert in HRIS/Payroll and Tech Support across AU/NZ. With a Master’s in Computers, I handle Tier 1/2 application troubleshooting, Salesforce setup, and SLA management. I excel at payroll auditing, system migrations (ETL data validation), and EBA/award compliance for portfolios of 100+ clients and 2,000+ staff. Expert in Salesforce, Workday, Assender, Empower, and EDPay. I deliver service excellence, resolve complex bugs, and train teams on new software. Let’s streamline your systems and clean your data!... Mehr lesen

Kompetenzen

m
manibansal5
Mani B
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Customer Success
I will provide professional tier 1 and tier 2 technical application support
Ab40 $ / ProjektWeitere Details

Arbeitserfahrung

Salesforce

Custome success Consultant

Salesforce • Vollzeit

Jul 2022 - Present • 3 yrs 10 mos

Provide premium Tier 1 and Tier 2 application support for payroll customers across multiple product versions. Manage helpdesk case queues to ensure strict compliance with client SLAs. Utilize Salesforce declarative configuration to deliver custom client requests, troubleshoot software bugs, and manage product escalation channels. Coordinate post-go-live client handovers and contribute to the technical solution knowledge base.

Payroll Project Officer

ResearchCollab • Vollzeit

Mar 2021 - May 2022 • 1 yr 2 mos

Led data collation and executed complex ETL processes to migrate employee data from Workday to Empower/Assender. Audited system data to identify validation gaps, significantly reducing duplicated payments across multiple labs. Managed day-to-day query resolutions, processing new starters, terminations, leave allocations, superannuation, and complex EBA reclassifications.

Payroll/Human Resource Advisor

Educational Engagement • Vollzeit

Oct 2018 - Nov 2020 • 2 yrs 1 mo

Provided dedicated account management and query/complaint resolution for a portfolio of 100+ schools and over 2,000 employees. Supported a major system implementation rollout by conducting data processing, system testing, and technical analysis. Successfully investigated and recoded a critical mainframe error that was causing negative employee payments. Trained and mentored school admin staff on using the new EDPay payroll system.