m
makram40

makram

@makram40

Customer Support E Commerce Quality Analyst

Ägypten
Englisch, Italienisch, Arabisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
Customer Support & E-commerce professional with 15+ years of experience across customer service, e-commerce, retail, tourism, and BPO. I've supported major international e-commerce accounts including Amazon Retail, YNAP, Uber Eats, SHEIN, and TEMU, handling orders, delivery issues, returns, refunds, complaints, and customer communication across chat, email, and phone. My experience also includes Quality Evaluation / Quality Analyst.... Mehr lesen

Kompetenzen

m
makram40
makram
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Kundensupport
I will professional shopify ecommerce customer support
Ab10 $ / ProjektWeitere Details
Kundensupport
I will provide quality ecommerce customer support
Ab25 $ / ProjektWeitere Details

Portfolio

Arbeitserfahrung

Teleperformance

Customer Support Specialist & Quality Analyst

Teleperformance • Vollzeit

Mar 2021 - Dec 2025 • 4 yrs 9 mos

Provided professional customer support through email, live chat, and ticketing systems. Managed customer inquiries, orders, refunds, complaints, and escalations while maintaining high service quality. Worked with platforms such as Shopify, Zendesk, and Gorgias and performed quality checks to improve customer experience.