Mahmoud

Senior Digital Transformation Consultant

SystemsLTD

Dec 2025 - Present • 5 mos

Lead business architecture and digital transformation delivery for the Ministry of Justice, supporting the design of a target enterprise digital architecture across digital channels, service orchestration, integration enablement, process governance, and data-driven performance monitoring. Act as the bridge between business stakeholders, platform owners, and technical delivery teams to ensure transformation initiatives are executable, compliant, and aligned with MoJ service priorities. Key Responsibilities & Achievements • Led business architecture alignment across MoJ digital ecosystem, defining how customer channels, digital services, integration enablers, and data platforms interact to deliver end-to-end justice services. • Supported the design and validation of MoJ’s Digital Experience Platform (DXP) layer across internal and external user journeys, enabling unified service access via portal, mobile, collaboration, and assisted channels. • Contributed to MoJ’s Digital Services Platform (DSP) model by defining service orchestration requirements across API, BPM, and business logic layers to enable scalable service delivery. • Defined and documented enterprise process architecture and process governance using ARIS, ensuring traceability between services, processes, roles, systems, and data. • Supported MoJ integration enablement through alignment with Enterprise Integration Platform (EIP) standards (e.g., middleware, data integration, interoperability requirements). • Worked with technical teams to structure MoJ’s Intelligent Data Platform (IDP) requirements, supporting analytics, reporting, and performance monitoring across service domains. • Identified automation opportunities across service workflows and operational processes, supporting workflow automation and RPA readiness through structured process decomposition and requirements definition.

Digital Transformation & Automation Consultant

ASCOT

Apr 2024 - Nov 2025 • 1 yr 7 mos

Led end-to-end ERP and CRM transformation for a national government investment organization, owning business analysis, process redesign, solution definition, and delivery oversight. Acted as the primary bridge between business stakeholders and technical teams to ensure implementation readiness, governance alignment, and measurable operational improvement across finance, operations, customer management, and reporting. Key Responsibilities & Achievements • Led the full lifecycle ERP and CRM implementation, covering discovery, AS-IS assessment, TO-BE process design, functional requirements, UAT, and deployment readiness. • Conducted enterprise process assessments across finance, operations, and customer management, identifying process gaps, control weaknesses, and automation opportunities. • Defined TO-BE business processes aligned with governance and regulatory requirements of a government investment organization, ensuring operational consistency and audit readiness. • Produced functional specifications and requirements documentation for ERP/CRM modules, enabling accurate configuration and minimizing rework during delivery. • Coordinated with vendors and internal technical teams to validate solution design, configuration decisions, and integration requirements. • Oversaw UAT planning and execution, ensuring traceability between requirements, test scenarios, defects, and final sign-off. • Supported data migration readiness through validation of data structures, mapping, and business rules required for successful cutover. • Led requirements elicitation through stakeholder interviews and workshops, capturing functional, non-functional, and compliance requirements. • Documented business requirements, user stories, and process flows, ensuring traceability throughout the delivery lifecycle. • Collaborated with UX/UI and development teams to ensure business needs were translated into an effective user experience.

Senior Digital Transformation Consultant

Leader Group

Nov 2023 - Jan 2024 • 2 mos

Lead BPM and digital transformation engagements for Saudi government entities, delivering enterprise process architecture, performance management frameworks, and governance enablement aligned with national digital government programs. Own end-to-end process modeling and standardization using ARIS Cloud, enabling KPI-driven execution, executive visibility, and automation-ready operations. Key Responsibilities & Achievements • Led enterprise BPM and business architecture workstreams for Saudi government clients, defining end-to-end process landscapes, governance models, and standardized operating procedures. • Conducted digital maturity and current-state assessments, evaluating workflows, KPI maturity, data availability, and readiness gaps to inform transformation roadmaps. • Designed future-state operating and performance management frameworks, aligning strategic objectives with measurable KPIs, reporting structures, and accountability mechanisms. • Developed executive and operational dashboards enabling leadership monitoring of strategic initiatives, service performance, and operational efficiency. • Translated business and policy requirements into vendor-neutral solution designs, ensuring scalability, interoperability, and alignment with government standards. • Defined process controls and KPI monitoring mechanisms to support performance governance and continuous improvement across municipal operations. • Identified process bottlenecks and improvement opportunities, producing actionable recommendations for process optimization and automation enablement. • Facilitated stakeholder workshops with leadership and operational teams to validate AS-IS/TO-BE processes, confirm ownership, and drive adoption. • Produced transformation toolkits and solution decks documenting governance standards, implementation approaches, and best practices for public-sector clients.