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Mahmoud J
@mahmoud_jadily
Data analyst and Customer support
Palästinensergebiete
Englisch, Arabisch
Über mich
I'm a Customer Support Specialist focused on delivering professional, responsive, and customer-centered support. I can handle customer inquiries, troubleshoot issues, manage tickets, follow up with customers, and maintain organized support workflows.
Alongside customer support, I have skills in Excel, SQL, Tableau, and data analysis, allowing me to organize support data, track KPIs, create reports, and identify trends that improve customer experience.
My goal is to provide reliable support while helping teams stay organized and make better decisions through data.
Kompetenzen
Mahmoud J
offline •
Meine Dienstleistungen
Datenbereinigung
I will clean, format, and organize your excel or CSV data
Daten-Dashboards
I will build an interactive tableau dashboard from your data
Portfolio
Arbeitserfahrung
Customer Support Trainee
Gaza Sky Geeks • Selbstständig
Mar 2026 - Aug 2026 • 5 mos
• Handled customer inquiries and service requests in person and by phone, ensuring a professional and helpful experience. • Completed 72 hours of hands-on customer support training using Zendesk. • Verified customer information for accuracy before processing requests, reducing errors. • Maintained accurate, confidential customer records in line with banking procedures. • Resolved 30+ support tickets across different priority levels and customer scenarios. • Followed structured service standards and escalation procedures to resolve issues efficiently.
Customer Service & IT Trainee.
Self Employed • Teilzeit
May 2023 - Jul 2023 • 2 mos
Completed practical training at Palestine Islamic Bank in Customer Service and IT, supporting customers with inquiries and service requests, maintaining accurate records and documentation, and following banking procedures. Also gained exposure to IT operations and the use of information systems within a professional banking environment.
