m
macdvo

Jeremy M

@macdvo

I will help US travel agents troubleshoot airfare and Amadeus issues

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Travel industry specialist with over 18 years of experience in travel sales, customer service, and Amadeus GDS bookings. Experienced in flight reservations, ticketing, and technical travel support, with a strong understanding of airline procedures and booking systems. Passionate about international travel, industry education, and helping travelers and travel professionals navigate complex travel arrangements efficiently.... Mehr lesen

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m
macdvo
Jeremy M
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Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Beratung
I will help US travel agents troubleshoot airfare and amadeus issues

Arbeitserfahrung

Club_Med

Travel Agent & Techincal Sales Support

Club Med

Dec 2007 - Dec 2025 • 18 yrs

Excellent Knowledge of Amadeus GDS Booking System to create, modify, and ticket airfare. Handling an average of 30-45 calls per day and Top QA performer. Educator of sales teams in Tempe, AZ, Montreal, Canada and Porto, Portugal. Engineered and executed group airfare contracts for parties of 10+. Facilitator between sales department, revenue management, programming, and accounting, as well as international airlines. Internal booking specialist with hotel and air travel for employees. Handling an average of 35-50 calls per day. Over $1 million in yearly sales revenue for high-volume inbound call center. Consistently averaged over 90% monthly QA scores. Excellent customer service and customer retention skills. Efficient in building customer relationships and maintaining customer retention. Maintained regular product and policy updates in face-paced environment. Delivered expert product and service knowledge that met and exceeded customer needs.