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Mahnoor Rana
@maah_noor0
Customer Support Representative, Shopify, Email, Live Chat Support, CRM
Pakistan
Englisch, Spanisch, Französisch, Deutsch, Italienisch, Türkisch
Über mich
Hey, I'm Mahnoor Rana. I have 6 years of experience in Customer Support and Shopify Customer Service. I specialize in Email Support, Live Chat Support, CRM Management, Order Processing, Order Tracking, and Refund & Return Handling. I have worked with Shopify stores and CRM tools like Zendesk, Gorgias, Freshdesk, and HubSpot to deliver professional customer service. My goal is to provide fast, friendly, and reliable support, resolve customer inquiries efficiently, ensure a smooth shopping experience, and help businesses build long-term customer relationships. Let's work together!
Kompetenzen
Mahnoor Rana
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Messaging & E-Mail-Versand
I will provide shopify customer support, live chat, email support and virtual assistant
Kundensupport
I will be your customer service representative, email and live chat agent
Arbeitserfahrung
Shopify Customer Support Specialist
Shopify • Vollzeit
Jun 2022 - Present • 4 yrs 2 mos
As a Shopify Customer Support Specialist, I have over 4 years of experience delivering exceptional customer service for e-commerce businesses. I specialize in managing email support, live chat, order processing, order tracking, refunds, returns, and customer inquiries with professionalism and accuracy. I am experienced in using Shopify, Zendesk, Gorgias, Freshdesk, and HubSpot CRM to efficiently manage customer interactions and resolve issues. My focus is on providing fast response times, clear communication, and outstanding customer experiences that increase customer satisfaction, build brand loyalty, and support business growth. I am committed to delivering reliable, high-quality support while maintaining a positive and professional relationship with every customer.
Customer Support Specialist
Self Employed • Vollzeit
Dec 2019 - Present • 6 yrs 8 mos
As a Customer Support Specialist, I have over 6 years of experience providing professional customer service for e-commerce businesses. I specialize in handling email support, live chat support, order processing, order tracking, refunds, returns, and customer inquiries with accuracy and efficiency. I have worked with Shopify stores and CRM platforms including Zendesk, Gorgias, Freshdesk, and HubSpot to manage customer interactions, resolve issues quickly, and maintain high customer satisfaction. My focus is on delivering fast response times, excellent communication, and a seamless customer experience that helps businesses build long-term customer loyalty.
