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I will write sops and process documentation for your hotel
Bilingual Executive Assistant and Hotel Operations Specialist
Brazilian operations professional with 12 years at an international hotel group, including 9 years supporting the CEO for Brazil, who was also Director of Operations for Latin America.
Along the way...
Über diesen Service
Running a hotel, guesthouse or vacation rental without clear written procedures means every shift does things a little differently. Small gaps turn into billing errors, lost bookings and guest complaints.
I spent 12 years in operations at an international hotel group, where I led the operational side of an Opera Cloud implementation across four hotels in Brazil and Argentina. That work included mapping processes, writing SOPs, testing the system with the teams and supporting go-live.
I can help you with:
- SOPs for front office, reservations, night audit and housekeeping routines
- Step by step guides for your PMS, written for your team
- Shift handover and daily checklist templates
- Review and cleanup of procedures you already have
Documents delivered in English or Portuguese.
Please send me a message before ordering so I can understand your property and how your team works today.
FAQ
What do you need from me to start?
A short description of your property, the process you want documented and how your team does it today. Existing documents or screenshots of your system help a lot.
Do you work with PMS other than Opera Cloud?
Yes. I can document procedures for any system once I understand how it is set up in your property.
Do we need to have a call?
Not necessarily. Most of the work can be done through Fiverr messages, which also keeps everything documented for both of us.
