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Gaël D
@lienkoungalda
Social Media Manager, Design, Reels, Ads and Client Care
Senegal
Englisch, Französisch
Über mich
Great content gets attention. Great customer care keeps it.
I help SMEs and entrepreneurs grow on social media: strategy, content, flyers & visuals, Reels, ads, community management and client support, all from one reliable expert.
7+ years in customer relations, French and English (native French). Fast replies, calm under pressure, zero micromanagement.
✔ Social media & community management
✔ Flyers, visuals & editorial design
✔ Reels & motion video
✔ Facebook, Instagram, LinkedIn & TikTok Ads
✔ Client support & lead follow-up
Message me: I reply within 24h!
Kompetenzen
Gaël D
offline •
Durchschnittliche Antwortzeit: 11 Stunden
Meine Dienstleistungen
Social-Media-Management
I will be your bilingual french and english social media manager for small business
Paid Social Media
I will set up and manage your facebook and instagram ads campaign
Portfolio
Arbeitserfahrung
Executive Virtual Assistant & Lead Manager
Freelance / Remote
Jul 2019 - Present • 7 yrs 3 mos
Medical Agenda Management: Managed high-volume scheduling for francophone health professionals using Doctolib and ClicRDV, reducing no-shows by 15%. ➤CRM & Lead Ops: Streamlined lead pipelines in HubSpot and Zoho, ensuring 100% data accuracy for sales teams. ➤Customer Success: Handled 50+ daily inquiries via Zendesk and Freshdesk, maintaining a 95%+ satisfaction rating. ➤Executive Support: Managed complex calendars and travel itineraries across multiple time zones (GMT, CET, EST).
Content Creator & Graphic Designer
Freelance • Freiberufler
Feb 2018 - Present • 8 yrs 8 mos
Visual Content Production: Designed 500+ high-conversion ad creatives and social media assets using Photoshop and Illustrator. ➤Video Virality: Edited 100+ Short-form videos (Reels/TikTok) using Premiere Pro and After Effects, resulting in multiple videos surpassing 50k+ views. ➤Editorial Design: Formatted professional E-books and multi-page layouts in InDesign for international authors. ➤Brand Identity: Developed consistent visual guidelines for startups, from logo creation to social media templates in Canva Pro.
Customer Support & Sales Specialist
Moov Africa/AlloFaso/VNW & Freelance
Nov 2017 - Present • 8 yrs 11 mos
➤Bilingual Communication: Provided seamless support in French and English, bridging communication gaps for international agencies. ➤Sales Support: Conducted cold outreach and lead qualification via email and LinkedIn, generating a consistent flow of booked meetings. ➤Problem Solving: Resolved complex shipping and billing disputes for Shopify-based brands, significantly improving customer retention.
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nadiaarnaud
Schweiz
Auftrag abgebrochen
Travailler avec Gaël est un réel plaisir. Il est force de proposition et répond rapidement aux demandes. Je le recommande les yeux fermés.
3 Wochen
Dauer
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