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Fiverr Pro
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Dominic.S
@lewis_tofuu
IT Support, Customer Support, Data Entry, Web Developer
Philippinen
Tagalog, Englisch
Über mich
IT Specialist and Information Technology graduate combining hands-on technical support expertise with 5+ years of electronics hardware and client-facing experience. Proven track record in help desk troubleshooting, database management, and full-stack development honed during a 486-hour IT internship with the Department of Environment and Natural Resources. Known for rapid diagnostic problem-solving, high-standard technical support, and effectively translating complex IT issues for end-users.
Kompetenzen
Dominic.S
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Technischer Support
I will provide remote IT support
Arbeitserfahrung
Small Business Owner (Buy & Sell Electronics)
Self Employed • Selbstständig
Nov 2020 - Present • 5 yrs 10 mos
• Customer Relations: Sustained a consistent 5-star marketplace rating and excellent buyer reviews by prioritizing rapid communication, managing customer inquiries efficiently, and providing reliable after-sales troubleshooting and support. • Sales & Negotiation: Actively engaged with diverse client segments, negotiating pricing with both suppliers and buyers to secure a consistent average profit margin of 15% to 20% per device. • Market Analysis: Conducted continuous market research on local electronic trends and competitor pricing to strategically acquire high-demand Apple products at optimal costs to meet customer demand. • Financial Management: Oversaw daily business operations, tracked inventory turnover, managed cash flow, and maintained precise profit and loss records.
Planning Management Division (PMD)
Department of Environment and Natural Resources • Teilzeit
Feb 2026 - May 2026 • 3 mos
• System Development: Designed and developed a comprehensive Supply Inventory System to streamline the tracking, allocation, and management of office supplies. • Database Management: Designed and implemented robust MySQL database structures to efficiently handle inventory datasets, stock-in records, and unit measurements. • Frontend & UI/UX Development: Created high-fidelity UI/UX prototypes using Figma and translated them into functional, responsive frontend components for the admin dashboard and authentication system using Tailwind CSS. • Project Management: Successfully managed project milestones, sprints, and timelines using ClickUp within a structured 486-hour OJT program. • IT Support & Internal Service: Assisted in troubleshooting, diagnosing, and resolving basic hardware and software technical issues to maintain staff productivity and support daily division operations.
