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Emmanuel M
@leoscout47
Virtual Assistant
Mexiko
Englisch, Spanisch
Über mich
Emmanuel Moreno, Mexico-based full-time Data Entry Specialist, Web Researcher, and BPO expert with 8+ years of proven excellence. Delivered top-tier tech support as Service Desk Analyst for Tata, handling large-scale operations while exceeding KPIs and adhering to Federal/International regulations.
Developed IT infrastructure and SOPs for a clinic, boosting lead acquisition via custom webpage creation. Master multitasker ensuring 100% quality, efficiency, and commitment.
Hire me to streamline your data needs, research, and BPO tasks—I'll be your valuable asset for flawless results!
Kompetenzen
Emmanuel M
offline •
Durchschnittliche Antwortzeit: 5 Stunden
Meine Dienstleistungen
Technischer Support
I will provide technical support for your startup
Allgemeine Unterstützung
I will be your virtual assistant for administrative tasks and workflow automation
Arbeitserfahrung
Process Solutions' Manager
Mente Consciente • Selbstständig
Apr 2023 - Present • 3 yrs 4 mos
As Lead Manager, I oversee three main pillars of our organization: Administrative: Payroll, talent acquisition, material supply, accounting, and government liaison. Technical: IT infrastructure, cybersecurity protocol enforcement, internal network management, personnel credentials, marketing, webpage management, and lead acquisition. General Maintenance: Overseeing cleanliness, order, equipment, and overall experience within our facilities for customers and providers.
Service Desk Agent
Tata Consultancy Services • Vollzeit
Dec 2021 - Apr 2023 • 1 yr 4 mos
As an L1 Service Desk Associate at Tata Consultancy Services, I provided remote technical support to users by leveraging knowledge base (KB) articles within our ITSM platform to resolve common issues efficiently. When problems fall outside standard resolutions, I created and routed appropriate tickets to specialized teams for escalation. My responsibilities also included unlocking and resetting user passwords, as well as assisting with access provisioning to designated devices, POS systems, and cloud networks, ensuring secure and seamless user connectivity.
Customer Service Representative
Teleperformance • Vollzeit
Nov 2020 - Dec 2021 • 1 yr 1 mo
As a Customer Service Representative, I verified the proper acquisition of HIPAA-protected documents and ensured the timely delivery of medical supplies by leveraging our top-performing CRM, to manage customer interactions, track orders, and maintain compliance with healthcare privacy regulations.
