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Deutsch
$
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I will be your ecommerce operations consultant
Hi, I'm Laura! Growing an e-commerce brand is exciting, but back-office chaos? Not so much.
With 12+ years in e-commerce & marketplace ops, I help startups & SMBs turn messy workflows into scalable sy...
Über diesen Service
Is your e-commerce operation losing customers due to support bottlenecks or messy post-purchase flows? Let's streamline your process.
With 8+ years of experience leading operations and CX for major retail marketplaces (including Falabella), I help growing online stores turn operational chaos into smooth, scalable workflows.
How I can help your business:
- CX & Support Audits: Identify friction points in your customer journey to boost NPS and CSAT scores.
- SOP Creation: Write clear Standard Operating Procedures for your support and fulfillment teams.
- KPI Frameworks: Define and track actionable metrics (First Response Time, Resolution Time, Return rates).
- Process Mapping: Streamline order management, catalog velocity, and seller/vendor operations.
Why work with me?
- Proven track record scaling marketplace operations.
- Actionable, practical deliverables (no fluffy, theoretical reports).
- Bilingual support: I work fluently in both English and Spanish (Hablo español).
Note: I deliver strategic action plans, SOPs, and frameworks. Software coding or live account setup is not included.
Select your package or message me before ordering to discuss your specific operational challenges!
FAQ
Can we communicate and receive deliverables in Spanish?
Yes, absolutely! I am completely bilingual in English and Spanish. All audits, SOP documents, action plans, and strategy calls can be delivered in either language based on your preference.
What information do I need to provide to start the project?
After placing your order, you will fill out a short questionnaire regarding your current store setup, main operational bottlenecks, team size, and support channels. You can also share screenshots or video recordings of your current workflows.
Do you configure software or handle live customer support tickets?
No, this gig provides high-level operational strategy, workflow optimization, SOP documentation, and KPI frameworks. Live software setup, coding, or day-to-day customer service execution are not included.
In what format will I receive my deliverables?
Depending on your chosen package, you will receive actionable PDF/Word strategy reports, process flowcharts, Excel KPI frameworks, and custom SOP manuals ready to share with your team.
How is the live video call handled?
or the Premium package (or if added as an extra), we will schedule a 30-minute video session directly through Fiverr's video call tool to review the audit, action plan, and answer your questions.
Is my store data and business information kept confidential?
100% confidential. All processes, metrics, and business data you share are strictly used for your audit and will never be shared with third parties.
