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I will fully set up your gorgias helpdesk for shopify
Gorgias Specialist for Shopify
Gorgias expert building scalable, data driven CX systems for DTC brands. I transform customer service from a cost center into a growth channel by combining automation, AI agents, structured SOPs, and ...
Level 2
Hat hohe Leistungskriterien erfüllt und verfügt über eine nachgewiesene Erfolgsbilanz bei der Erfüllung von Kundenerwartungen.
Über diesen Service
I am a Gorgias Expert helping Shopify brands build and optimize high-performing Gorgias helpdesks that reduce ticket volume, increase response speed, and turn support into a revenue driver.
If your team is:
Manually answering repetitive tickets
Missing automation opportunities
Lacking structure in macros, tags, and views
Struggling with slow response times
Not using AI effectively
I can fix that.
I design and optimize Gorgias systems with:
Structured macro libraries for Tier-1 and escalation flows
Automation rules that eliminate repetitive manual work
Smart ticket routing and tagging logic
SLA-based views for accountability
AI agent setup for ticket deflection
Performance dashboards and reporting
I have built customer service operations from 0 to 10 remote agents and optimized helpdesks handling 100+ tickets per day. My focus is always measurable improvement in efficiency, CSAT, and team clarity.
Services include:
Gorgias Setup (from scratch)
Gorgias Audit & Optimization
Automation & AI Workflow Implementation
Macro & SOP Structuring
Shopify Integration Optimization
Want a helpdesk that scales and runs itself? Let's talk.
Software:
Andere
Branche:
E-Commerce
Mein Portfolio
FAQ
Do you have hands on experience working directly inside Gorgias, or do you only provide strategic advice?
Yes, I work hands on in Gorgias every day. For 5+ years I’ve built and optimized full helpdesk setups including rules, macros, AI agents, ticket fields, tags, SLA logic, reporting dashboards, and Shopify integrations. I do not just advise, I configure, test, and refine systems directly.
Bewertungen
3 Bewertungen für diesen Service
| (3) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Zusammensetzung der Bewertung
- Kommunikation
- Qualität der Lieferung
- Preis-Leistungs-Verhältnis der Lieferung
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Am relevantesten
S siu248
Großbritannien
Laufende ZusammenarbeitWe worked with Susanne to improve our Gorgias setup, workflows and customer service processes, and it has been such a valuable project for our small team. Our setup had grown quite organically over time, so although we had macros, views and processes in place, they weren’t as structured or consistent...
2.500 $-5.000 $
Preis
5 Wochen
Dauer
Hilfreich?S siu248
Großbritannien
Laufende ZusammenarbeitSusanne has been extremely helpful in reviewing our Gorgias set-up and wider customer service processes. Her audit was detailed, thoughtful and commercially focused, with practical recommendations. What I appreciated most was that her advice went beyond a basic technical set-up. She looked at how Gorgias...
100 $-200 $
Preis
8 Tagen
Dauer
Hilfreich?C cyril_an
Vereinigte Staaten
I very much appreciate the quality of work, the deep knowledge and professionalism. I also, appreciate the proactive communication.
100 $-200 $
Preis
4 Tagen
Dauer
Hilfreich?
Bewertungen
3 Bewertungen für diesen Service
| (3) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Zusammensetzung der Bewertung
- Kommunikation
- Qualität der Lieferung
- Preis-Leistungs-Verhältnis der Lieferung
Sortieren nach:
Am relevantesten
S siu248
Großbritannien
Laufende ZusammenarbeitWe worked with Susanne to improve our Gorgias setup, workflows and customer service processes, and it has been such a valuable project for our small team. Our setup had grown quite organically over time, so although we had macros, views and processes in place, they weren’t as structured or consistent...
2.500 $-5.000 $
Preis
5 Wochen
Dauer
Hilfreich?S siu248
Großbritannien
Laufende ZusammenarbeitSusanne has been extremely helpful in reviewing our Gorgias set-up and wider customer service processes. Her audit was detailed, thoughtful and commercially focused, with practical recommendations. What I appreciated most was that her advice went beyond a basic technical set-up. She looked at how Gorgias...
100 $-200 $
Preis
8 Tagen
Dauer
Hilfreich?C cyril_an
Vereinigte Staaten
I very much appreciate the quality of work, the deep knowledge and professionalism. I also, appreciate the proactive communication.
100 $-200 $
Preis
4 Tagen
Dauer
Hilfreich?
