Kelvin

Google Workspace & Email Specialist

Upwork • Freiberufler

Aug 2026 - Sep 2026 • 1 mo

Provided professional business email setup and administration for businesses using Google Workspace, G Suite, and Gmail with custom domains. Managed complete Google Workspace configuration including domain verification, DNS management, MX records, SPF records, DKIM authentication, DMARC policies, SMTP configuration, email aliases, forwarding, user accounts, groups, and mailbox settings. Configured professional email addresses such as info@business.com, sales@business.com, support@business.com, and individual employee accounts while ensuring domains were correctly connected to Google Workspace. Troubleshot common Gmail and Google Workspace email issues including failed delivery, missing emails, incorrect MX records, authentication failures, DNS conflicts, spam placement, and domain verification problems. Handled Google Workspace email migration from existing providers and supported IMAP-based email transfers while maintaining mailbox organization and minimizing disruption to business communication. Assisted with Google Drive, Google Calendar, Google Sheets, Google Sites, Google Admin Console, and other Google Workspace services where required. Focused heavily on email authentication and deliverability by reviewing SPF, DKIM, and DMARC configurations and identifying DNS-related problems that could affect outgoing and incoming email. Provided technical support for custom domain email, email security, email delivery, DNS records, SMTP, and business email administration. The work combined Google Workspace administration, Gmail configuration, domain management, DNS troubleshooting, email migration, email authentication, and deliverability support to give businesses a reliable and professional email infrastructure.

Zoho Mail & Business Email Specialist

Kwork • Freiberufler

Dec 2025 - Aug 2026 • 8 mos

Configured and supported Zoho Mail business email systems for small businesses, startups, and organizations requiring affordable professional email connected to their own domains. Managed Zoho Mail setup, domain verification, custom email addresses, mailbox creation, aliases, forwarding, DNS configuration, and email authentication. Connected business domains to Zoho Mail and configured essential DNS records including MX, SPF, DKIM, DMARC, TXT, and related records. Troubleshot email delivery problems caused by incorrect DNS settings, conflicting MX records, missing authentication records, domain verification issues, spam filtering, and email configuration errors. Supported email migration projects involving Zoho Mail, Gmail, Google Workspace, Microsoft 365, Office 365, and other email providers. Assisted with transferring existing business email accounts and helped users configure their new Zoho Mail environment while maintaining professional email continuity. Provided technical support for custom email, professional email, email hosting, SMTP, IMAP, email delivery, email authentication, and email security. Helped businesses create professional addresses such as contact@business.com, info@business.com, sales@business.com, and support@business.com and configure them for reliable daily communication. Also worked with the wider Zoho ecosystem when required, including Zoho CRM, Zoho Campaigns, Zoho Flow, Zoho Forms, Zoho Books, Zoho Desk, and Zoho automation. Connected email systems with business workflows and CRM processes where appropriate, allowing businesses to manage customer communication and follow-up more efficiently. Focused on creating clean, secure, and reliable business email infrastructure rather than simply creating mailboxes. Every setup included careful attention to domain configuration, DNS records, SPF, DKIM, DMARC, email deliverability, migration requirements, and troubleshooting. This experience combines Zoho Mail setup, business email.

Microsoft 365 Email Administrator

Upwork • Freiberufler

Mar 2026 - Jul 2026 • 4 mos

Managed Microsoft 365 and Office 365 business email environments for organizations requiring professional domain email, Outlook configuration, email migration, and reliable communication systems. Configured Microsoft 365 tenants, custom domains, user mailboxes, Outlook email accounts, aliases, distribution groups, and essential DNS records required for successful email delivery. Handled domain connection and DNS configuration including MX records, SPF records, DKIM authentication, DMARC policies, TXT records, and other DNS settings required for Microsoft 365 email. Troubleshot email delivery problems, Outlook issues, authentication failures, incorrect DNS records, missing messages, rejected emails, and other business email issues. Performed and supported email migration projects involving Microsoft 365, Office 365, Outlook, IMAP, and legacy email platforms. Assisted with mailbox transfers while preserving important business emails and reducing downtime during domain and email transitions. Supported businesses moving from existing email providers to Microsoft 365 and helped configure their new professional email environment. Worked with Microsoft Outlook, Microsoft Exchange, Microsoft Teams, OneDrive, Microsoft Office 365, and related Microsoft business services when required. Assisted users with account configuration, email synchronization, domain migration, mailbox setup, and technical support. Prioritized email security and deliverability by implementing proper SPF, DKIM, and DMARC configurations and checking DNS records for errors or conflicts. Diagnosed technical email issues and provided practical solutions for businesses experiencing delivery failures, Outlook problems, domain configuration errors, or Microsoft 365 setup challenges. This experience covers Microsoft 365 setup, Office 365 administration, Outlook support, email migration, Exchange, domain email, DNS management, email authentication, SPF, DKIM, DMARC, MX records, and business email technical.