k
keletso_l

Keletso L

@keletso_l

Web Developer

Südafrika
Englisch, Zulu, Afrikaans, Setswana
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
I am a technology and business transformation executive with over 12 years of leadership experience driving digital innovation and operational excellence. Currently serving as a QA Director, I specialize in strategic quality governance, AI-driven analytics, and enterprise-wide performance transformation. I have a proven track record of leveraging conversational AI, automation, and data to improve customer outcomes and business performance across global BPO and BFSI environments.... Mehr lesen

Kompetenzen

k
keletso_l
Keletso L
offline • 

Meine Dienstleistungen

Benutzerdefinierte Websites
I will build a modern business website with ai chatbot and lead capture
Ab80 $ / ProjektWeitere Details

Portfolio

Arbeitserfahrung

Teleperformance

QA Director (BFSI)

Teleperformance • Vollzeit

Feb 2026 - Present • 6 mos

Leading Quality Assurance strategies across BFSI accounts, ensuring alignment with regulatory standards and global QA frameworks. Establishing QA as a Center of Excellence, delivering data-driven insights through advanced analytics and root cause analysis. Designing AI-driven Quality Analytics to improve CSAT, NPS, and FCR while driving automation and digital transformation initiatives.