
Kaushik V
Senior System Engineer
Kompetenzen

Meine Dienstleistungen

Arbeitserfahrung
Engineer - Windows Server Operations
London Stock Exchange Group • Vollzeit
Jan 2022 - Dec 2025 • 3 yrs 11 mos
• Lead Windows Server infrastructure across multiple locations, ensuring optimal system performance and security. (12000+ Endpoints) • Managed Active Directory, group policies, and cluster management to enhance operational efficiency. • Addressed and resolved high-priority incidents, minimizing service disruptions and aligning with SLA targets. • Managed service requests and system changes via ServiceNow, ensuring accurate incident tracking and status updates. • Set realistic customer expectations, communicated resolution timelines, and ensured compliance with IT service standards. • Collaborated with security, infrastructure, and vendors to maintain 99.9% system uptime and availability. • Conducted root cause analysis on recurring issues, contributing solutions to the knowledge base for problem management. • Contributed to Azure cloud deployment projects ensuring best practice project management and positive customer feedback post-deployment. • Maintained CMDB integrity by updating configuration items as per ITIL and EGIT standards. • Ensured compliance with IT policies, audit requirements, and finance regulations. Deployed security updates via SCCM/MECM, ensuring 100% compliance with IT security standards. • Hands-on experience with patch management, security hardening, and antivirus management tools.