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Katarina
@katgservices
AI Operations Systems and Process Virtual Assistant
Philippinen
Englisch, Tagalog
Über mich
I deliver modern virtual assistant and operations support with a strong understanding of the hands-on work behind every process. My experience covers customer support, CRM management, e-commerce, lead generation, data handling, workflow coordination, and general administration. Since 2017, I’ve supported clients across the USA, UK, Australia, and Europe, using practical experience, reliable systems, and current tools to keep operations organised, accurate, and efficient.
Kompetenzen
Katarina
offline •
Durchschnittliche Antwortzeit: 15 Stunden
Meine Dienstleistungen
Forschungsassistenz
I will provide professional administrative virtual assistant services
Messaging & E-Mail-Versand
I will handle email customer support professionally for your business
Arbeitserfahrung
Senior Customer Support Specialist
Offshore Holdings Ltd • Vollzeit
Aug 2019 - Jan 2026 • 6 yrs 5 mos
Oversee daily email support operations through Zendesk and Gorgias, ensuring timely and accurate handling of customer inquiries. Responsibilities include refund processing, reshipment coordination for failed deliveries, and consistent monitoring of customer satisfaction KPIs. Shopify and Google Workspace are used for backend tracking, documentation, and reporting
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Zusammensetzung der Bewertung
- Kommunikation
- Qualität der Lieferung
- Preis-Leistungs-Verhältnis der Lieferung
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jasminn11
Australien
Katarina completed the task well within the timeframe. Amazing work! Great communication
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